1. What PopiaSafe may provide to partners
Subject to eligibility, onboarding, and written acceptance, PopiaSafe may provide: a digital certificate (PDF) where applicable, website badge assets under brand rules, and a partner directory listing when criteria are met. These benefits do not create employment, agency, or franchise and may be revoked if the partner breaches the agreement or this framework.
2. Commercial terms (commission and payment)
2.1 Commission rate
Rates and tiers (Referral, Implementation, Managed, Enterprise) are fixed only in a written commercial schedule or order form. Until that is agreed, no commission accrues. Exact percentages and fees appear in the signed schedule.
2.2 Commission period — 24 consecutive months only
For each referred customer, commission applies only to qualifying revenue PopiaSafe receives during 24 consecutive calendar months from the first successful payment for that customer's subscription ("commission window").
- After the 24-month window, no further commission unless PopiaSafe agrees in writing (e.g. a renewal override).
- Do not assume commission beyond the window or renewal overrides without a written agreement.
2.3 When commission stops (even inside the window)
Commission ceases immediately if any of the following applies:
- Customer cancels or otherwise ends billable subscription revenue.
- Payment fails and is not remedied within PopiaSafe's billing remedy window.
- The 24-month commission window has ended.
- The deal is not attributable under first-referrer rules (section 3).
- Revenue is refunded or reversed so there is no net qualifying revenue.
No commission on amounts PopiaSafe never receives (unpaid invoices, chargebacks, fraud).
2.4 Payment terms
- Currency: South African Rand (ZAR) unless otherwise agreed in writing.
- Timing: After cleared funds, on the cadence in the commercial schedule (for example, within a defined number of days after month-end in which PopiaSafe recognised the payment).
- Thresholds / statements: As per schedule.
- Taxes: The partner handles its own tax; withholdings only as required by law.
3. Attribution — first qualifying partner wins
Commission goes to the first partner who meets all of:
- A valid deal registration exists before the customer takes a paid subscription for that opportunity.
- PopiaSafe accepts that registration as controlling attribution.
- No earlier valid registration for the same customer from another partner.
PopiaSafe's records are authoritative. Earliest accepted valid registration wins unless PopiaSafe approves a written exception. The partner must not claim an "exclusive" channel unless PopiaSafe confirms that in writing.
4. Limitation of liability
To the maximum extent permitted by law:
- PopiaSafe provides software and related services as in its customer terms. The partner program does not make PopiaSafe liable for the partner's business decisions, marketing, or advice to third parties.
- No legal advice in program materials; partners remain responsible for POPIA, CPA, and other compliance in their own operations.
- No guarantee of income or lead volume.
- No indirect or consequential damages from the partner relationship, except where law prohibits exclusion.
A full executed agreement should add indemnities, caps, and carve-outs appropriate for your jurisdiction.
5. POPIA and data protection
- The partner remains responsible for lawful processing in its own business (staff, marketing, client work).
- Do not misrepresent PopiaSafe's role or imply Regulator endorsement without written approval.
- When sharing personal information with PopiaSafe for referrals, the partner warrants authority and required transparency to data subjects.
- Independent implementation: processing relationships are primarily partner–client unless a separate agreement exists with PopiaSafe.
6. Clawback
If a customer refunds or chargebacks within the period in the commercial schedule (commonly ninety (90) days from first payment), or revenue is reversed, PopiaSafe may claw back or offset commission already paid or accrued, as the full contract describes.
7. Term and termination
As set out in the executed agreement. Commission accrues only on qualifying revenue received before termination, subject to sections 2 and 3.
8. Entire understanding; precedence
This summary reflects key expectations. The executed Partner Agreement (schedules, DPA if any, commercial terms) prevails if anything conflicts.
9. Governing law
The parties intend that matters arising from this relationship be governed by the laws of the Republic of South Africa, unless otherwise agreed in a separate executed agreement. The venue for disputes shall be as set out in that agreement or as otherwise agreed in writing.
Authoritative version: Download Partner Terms PDF (v1.2.0). The Markdown file is an optional reference copy for tooling and repositories.